Returns & Exchanges
Due to the perishable nature of our products, Hello Sweets Candy cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Please examine your candy package immediately upon arrival to ensure all items are present and in perfect condition.
Document Issues
If you notice damage or receive the wrong treats, take clear photos of the packaging and the products within 48 hours of delivery.
Contact Support
Email our sugar experts at [email protected] with your order number and the photos you captured to initiate a claim.
Resolution Process
Our team will review your request and issue a replacement order or a full refund to your original payment method for any qualifying concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing