Frequently Asked Questions
Everything you need to know about your sweet delivery.
How long will it take for my candy to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your treats are on their way.
Do you offer international shipping?
Currently, Hello Sweets Candy ships to all 50 U.S. states and Canada. We are working on expanding our delivery zones to include more international destinations soon.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on candy. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery for a replacement or refund.
Are there options for people with dietary restrictions?
Yes! We offer a dedicated selection of sugar-free, gluten-free, and vegan candies. Please refer to the 'Dietary Needs' filter on our shop page to find treats that suit your requirements.
How do you prevent candy from melting during summer shipping?
During warmer months, we offer insulated packaging and cold packs for an additional fee at checkout. We also recommend choosing expedited shipping to ensure your sweets arrive in perfect condition.
Can I place a bulk order for a special event?
Absolutely! We love being part of your celebrations. For bulk orders, party favors, or corporate gifting, please reach out to our events team via the contact form for special pricing.